Customer and Farmer FAQs

<p>Most grocery food travels through multiple steps before reaching you. Here, you buy directly from the farmer who grew it. That means:</p><p>• fresher harvest timing</p><p>• clearer sourcing</p><p>• more support for small farms</p><p>• less handling and storage time</p>

<p>Expect seasonal produce, pasture-raised meats, eggs, dairy, grains, and specialty farm goods. Each listing shows exactly who produced it and how it was grown.</p>

<p>Every farmer has a profile describing their practices—soil methods, seed sources, animal care, and harvesting approach. Many focus on heirloom, non-GMO, and soil-first growing.</p>

<p>Not all farms carry organic certification, but many follow organic or regenerative practices. Instead of relying only on labels, we show how each farmer actually grows their food so you can decide.</p>

<p>1. Browse farms and products</p><p>2. Add items to your cart</p><p>3. Choose shipping or pickup (when available)</p><p>4. Receive food directly from the farm</p>

<p>Most orders ship shortly after harvest. Timing depends on:</p><p>• the farm’s harvest schedule</p><p>• your location</p><p>• shipping method selected</p><p>Freshness is prioritized over speed.</p>

<p>Some do, some don't. Each product page clearly lists shipping zones and options.</p>

<p>If your order arrives in poor condition, contact support within the listed window and we’ll work with the farmer to resolve it quickly—refund, replacement, or credit.</p>

<p>Because it:</p><p>• supports local agriculture</p><p>• keeps more money with producers</p><p>• reduces long supply chains</p><p>• delivers fresher, more nutrient-dense food</p>

<p>Independent farmers, ranchers, and producers who grow or raise their own products and believe in transparency and direct connection with customers.</p>

<p>No. We value honest growing practices over paperwork. Tell your story and share your methods—customers care about the real process.</p>

<p>1. Create a seller account</p><p>2. Build your farm profile</p><p>3. List your products</p><p>4. Set pricing, shipping, and availability</p><p>5. Start selling directly to customers</p>

<p>You do. Farmers maintain full control over product pricing and availability.</p>

<p>Customers pay through the marketplace, and funds are released to you according to the payout schedule after orders are completed.</p>

<p>You choose:</p><p>• ship directly</p><p>• offer local pickup</p><p>• coordinate regional delivery</p><p>We provide tools and guidance, but control stays with you.</p>

<p>Seasonal produce, specialty crops, pasture-raised meats, unique heirloom varieties, and items with a strong farm story tend to perform well.</p>

<p>Yes. You can set quantities, harvest windows, and availability at any time.</p>

<p>Customers connect most with:</p><p>• your story</p><p>• photos from the farm</p><p>• your growing philosophy</p><p>• how you care for soil and animals</p>

<p>Selling direct allows you to:</p><p>• keep more of the sale price</p><p>• build relationships with customers</p><p>• control your brand and story</p><p>• sell at harvest timing, not warehouse timing</p>

<p>Food should move from the first set of hands—the farmer—to the second set of hands—the customer. Simple, honest, direct.</p>

<p>Both. Many farms sell locally, while others ship regionally or nationwide depending on their setup.</p>

<p>Every seller is reviewed and must represent their own farm and products. Profiles emphasize transparency, traceability, and real producer identity.</p>

<p>No. It’s meant to complement them—offering a direct path to higher-quality, farmer-grown food for people who want it.</p>